Refund Policy

Last updated 2 September 2026

We want you to be happy with Crow Recon. This policy explains how refunds and cancellations work for paid licenses.

1. Buyer protection

Consistent with Paddle’s default buyer protection, you may request a refund of a Crow Recon purchase within 14 days of the transaction if the product did not work as described or you are otherwise dissatisfied. We review requests in good faith and honor Paddle’s buyer-protection assessment. Because Crow Recon offers a full-featured free tier, we encourage you to try it before buying Pro.

2. How to request a refund

Choose whichever is easier:

• Email hello@crowrecon.com with the email address used at checkout and your order or receipt number, or
• Use the “Manage” / help link on the Paddle receipt that was emailed to you at purchase.

Approved refunds are returned to your original payment method by Paddle. Processing times depend on your bank or card issuer.

3. Subscriptions and cancellation

• Paid tiers are annual subscriptions that renew automatically. You can cancel at any time from the link on your Paddle receipt; cancellation stops future renewals, and your access continues until the end of the period you already paid for.
• Cancelling does not, by itself, refund the current term. If you cancel shortly after a renewal and believe a refund is warranted, contact us within the 14-day window above and we’ll make it right.
• Your license key remains valid until the end of your paid period; a subscription simply issues a new key each renewal.

4. Exceptions

We may decline a refund where there is evidence of abuse of this policy or of the Service — for example license-key sharing or use of Crow Recon in violation of our Terms of Service (including scanning targets you are not authorized to test).

5. Questions

Anything unclear? Email hello@crowrecon.com and we’ll help.